Refund Policy

At Night Aura, we want you to be completely satisfied with your purchase. If something isn’t right, we’re here to help. Please read our refund policy carefully.

Eligibility for Refunds

• Refunds are available for items returned within 30 days of purchase.
• The item must be unused, in its original packaging, and in the same condition as received.
• Proof of purchase (order confirmation or receipt) is required.

Non-Refundable Items

Certain items are not eligible for refunds, including:

• Gift cards.
• Sale or clearance items.
• Customized or personalized products.

Refund Process

1. Submit a Request: Contact us at info@nightauraco.com or call +368 70418099 to initiate a return.
2. Ship the Item Back: Once your return is approved, we will provide a return shipping address. You are responsible for shipping costs unless the item is defective or we made a mistake.
3. Inspection: After we receive the returned item, we will inspect it to ensure it meets the eligibility criteria.
4. Approval & Refund: If approved, your refund will be processed to your original payment method within 7–10 business days.

Exchanges

If you received a damaged or defective item, please contact us immediately for an exchange or replacement.

Late or Missing Refunds

If you haven’t received your refund yet:

• Check with your bank or payment provider. Processing times may vary.
• If you still haven’t received your refund, contact us at Info@nightauraco.com.

Contact Us

If you have any questions about our refund policy, please reach out:

• Email: support@nightauraco.com
• Phone: +368 70418099

Thank you for shopping with Night Aura!